Serenity Spa Loyalty Card
Indulge your senses
Book your treatments at Serenity Spa and receive 1 stamp per treatment. Collect 10 stamps and enjoy a complimentary 25 minute spa treatment of your choice.
Serenity Spa has four treatment rooms where we offer a selection of massage treatments, facials, therapies and body treatments for you to indulge in. Experience an indulgent escape with us.
Call our Make Your Day Team on 023 8063 3033 to book in your treatment.
- Terms and Conditions
- Your loyalty card must be presented at Serenity Spa when paying for your treatments so your card can be stamped.
- One stamp will be issued per customer per paid treatment at the point of sale.
- Only treatments taken by the card holder are applicable for the card to be stamped.
- If multiple treatments are included in a package (i.e. a spa day), then you will receive stamps in line with the number of treatments as applicable.
- Serenity Spa is under no obligation to ask you to present your card to them at the point of sale. This is solely the card holder’s responsibility.
- Stamps cannot be applied to the loyalty card after a transaction has taken place and the customer has left the hotel.
- Stamps cannot be transferred from one card to another nor can multiple cards be used to claim complimentary treatments.
- Only one loyalty card can be used at a time per customer.
- The loyalty card cannot be used in conjunction with any other offer.
- The complimentary 25 minute massage must be pre-booked.
- The intention to redeem the loyalty card must be stated at time of booking and has to be redeemed within 3 months of the dated stamp.
- The complimentary 25 minute massage is subject to availability.
- Grand Harbour Hotel cannot be held responsible if a customer loyalty card is lost or stolen.
- The loyalty card is issued by and will remain the property of Grand Harbour Hotel.
- Loyalty stamps cannot be transferred, sold or in any way traded.
- There is no cash alternative.
- Grand Harbour Hotel reserve the right to reject the card with reasonable cause.
- Grand Harbour Hotel reserves the right to withdraw or amend this promotion at any time.
- Grand Harbour Hotel reserve the right to modify these terms and conditions at any time at its discretion (acting reasonably).
Want to make some time for you?
Book your stay at Grand Harbour Hotel
Explore our range of luxury rooms and suites, from cosy rooms to our Presidential Suite with a private terrace, and stunning views over Southampton Water. Book your stay directly with us to guarantee the best rates around. You'll also receive £10.00 credit per room to spend during your stay at Grand Harbour Hotel (excluding room service).