Spa Hotel in Southampton
Spa & Leisure
Welcome to Serenity Spa at Grand Harbour Hotel in Southampton. Indulge in some well-deserved pampering from our professional therapists; a wide choice of treatments, created for optimum relaxation, await. Indulgence doesn't end at spa days and breaks, we also have state-of-the-art Technogym equipment to get your blood pumping and a pool, sauna and steam room for something a bit more gentle.
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- Terms & Conditions
- Your loyalty card must be presented at Serenity Spa when paying for your treatments so your card can be stamped.
- One stamp will be issued per customer per paid treatment at the point of sale.
- Only treatments taken by the card holder are applicable for the card to be stamped.
- If multiple treatments are included in a package (i.e. a spa day), then you will receive stamps in line with the number of treatments as applicable.
- Serenity Spa is under no obligation to ask you to present your card to them at the point of sale. This is solely the card holder’s responsibility.
- Stamps cannot be applied to the loyalty card after a transaction has taken place and the customer has left the hotel.
- Stamps cannot be transferred from one card to another nor can multiple cards be used to claim complimentary treatments.
- Only one loyalty card can be used at a time per customer.
- The loyalty card cannot be used in conjunction with any other offer.
- The complimentary 25 minute massage must be pre-booked.
- The intention to redeem the loyalty card must be stated at time of booking and has to be redeemed within 3 months of the dated stamp.
- The complimentary 25 minute massage is subject to availability.
- Grand Harbour Hotel cannot be held responsible if a customer loyalty card is lost or stolen.
- The loyalty card is issued by and will remain the property of Grand Harbour Hotel.
- Loyalty stamps cannot be transferred, sold or in any way traded.
- There is no cash alternative.
- Grand Harbour Hotel reserve the right to reject the card with reasonable cause.
- Grand Harbour Hotel reserves the right to withdraw or amend this promotion at any time.
- Grand Harbour Hotel reserve the right to modify these terms and conditions at any time at its discretion (acting reasonably).
Spa and Leisure Opening Hours
|Spa; Monday - Friday||10:00am - 6:00pm|
|Spa; Saturday - Sunday & bank holidays||10:00am - 6:00pm|
|Leisure; Monday - Friday||6:30am - 10:00pm|
|Leisure; Saturday - Sunday & bank holidays||7:00am - 9:00pm|
Please note that the pool side is closed every Monday and Wednesday between 9:45am and 10:30am due to aqua classes.